We asked for the iron to be oiled and it was done, but it still was sticking. The room also had a sink area outside the door. We told the front desk about it at check out. We just put a towel down behind it so we wouldn't slip on the floor. The bidet was leaking water and wasn't used. Bathroom had a walk in shower, sink, toilet, and a bidet. Overlooked a parking lot and vacant building. Which is fine, just wish we would have known the additional fee. It should be written someplace that there is a surcharge for the roll away. She made sure we had enough pillows and blankets. Barb was fantastic getting us what we needed. Upon check in the request was not listed. We booked through Hilton requested a roll away for the room. Unfortunately, this stay makes me question whether I want to continue choosing Hampton Inn when I travel.… I stay at Hampton Inn often and am almost always pleased with the service and the accommodations. Both the issues with the hotel and the lack of response to make things right were unacceptable and surprising. Compare 5,064 hotels near Montage Mountain Ski Resort in Moosic using real guest reviews. I left a voicemail message and asked him to call me back. (This was eventually corrected.) I called and asked to speak with the manager to discuss these issues but he was not there. A day after we checked out, we still had not received our bill and the charge on my credit card was $30 more than it should have been. Other issues with the hotel included the Internet not working at all throughout our stay and the treadmill in the fitness room being out of order. This refined mountain hotel is ideal for an alpine retreat no matter the season. The woman at the front desk eventually claimed that a worker asked us if we wanted the room cleaned and we supposedly said no. Montage Deer Valley® is a luxury Park City resort located atop Empire Pass, tucked amongst the forested slopes of Deer Valley ski resort. Despite the fact that we were gone all day, when we returned, the room had not been cleaned. The next day, I made a point to request that housekeeping clean our room.
When I reported this, there was no effort to brew a new pot or apologize. After we returned from dinner that evening, I served myself a cup of coffee from the lobby and it was cold, despite the fact that when we checked in, they told us that there would be fresh coffee until 9 pm. (See photos) The woman at the front desk did apologize and gave us another room immediately, but there is no reason a bed should be that dirty. When we arrived, we checked the beds and found brown stains under the mattress and then another stain on the mattress. I've never been so disappointed in a Hampton Inn.
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